This privacy notice aims to inform you about how we collect and process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use, or otherwise act on information. It tells you about your privacy rights and how the law protects you.
We are committed to protecting your privacy and the confidentiality of your personal information. Our policy is not just an exercise in complying with the law but a continuation of our respect for you and your personal information.
We undertake to preserve the confidentiality of all information you provide to us and expect the same from you.
Our policy complies with the Data Protection Act 2018 (the “Act”), accordingly incorporating the UK General Data Protection Regulation (UK GDPR).
The law requires us to inform you about your rights and our obligations in relation to the processing and control of your personal data. We do this by requesting that you read the information provided at http://www.knowyourprivacyrights.org.
Except as set out below, we do not share, sell, or disclose any personal information collected through our website to third parties.
Information We Collect
We may collect, use, store, and transfer different kinds of personal data about you. These include:
• Identity Data: First name, last name, title, date of birth, and other identifiers you may have provided at some time.
• Contact Data: Billing address, delivery address, email address, telephone numbers, and any other information you have given us for communication purposes.
• Technical Data: Internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
• Marketing Data: Your preferences in receiving marketing communications from us, communication preferences, responses, and actions in relation to your use of our services.
We may aggregate anonymous data such as statistical or demographic data for any purpose. Anonymous data does not identify you as an individual. Aggregated data may be derived from your personal data but is not considered personal information under the law because it does not reveal your identity.
For example, we may aggregate profile data to assess interest in a product or service. However, if we combine or connect aggregated data with your personal information so that it can identify you in any way, we treat the combined data as personal information, and it will be used in accordance with this privacy notice.
How We Use Your Personal Data
We may use your personal data for the following purposes:
• To provide you with information, products, and services that you request from us.
• To manage our relationship with you, including responding to your inquiries and feedback.
• To notify you about changes to our services, terms, or privacy policy.
• To improve our website, services, and marketing efforts.
• To send you marketing communications, promotional offers, and surveys related to our courses and services, where you have provided consent.
• To comply with legal or regulatory obligations.
Consent for Marketing and Communications
By providing us with your contact details, you consent to receive marketing communications about our courses, special offers, events, and surveys. We will only send you marketing messages if you have opted in to receive them. You can opt-out of marketing communications at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.
Consent for WhatsApp Communication
By providing your phone number, you explicitly consent to being contacted by us via WhatsApp for marketing, promotional, and customer service purposes. If you wish to withdraw this consent at any time, you can do so by contacting us or by adjusting your communication preferences.
Your Rights
Under UK data protection laws, you have rights in relation to your personal data, including:
• The right to request access to your personal data.
• The right to request correction of any inaccurate or incomplete data.
• The right to request erasure of your personal data where applicable.
• The right to object to processing where we rely on legitimate interests.
• The right to withdraw consent for marketing communications at any time.
• The right to request restriction of processing in certain circumstances.
Data Security
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, accessed, used, or disclosed in an unauthorised way. We limit access to your personal data to those employees, agents, and third parties who have a business need to know. They will only process your personal data on our instructions and are subject to a duty of confidentiality.
Data Retention
We will retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, regulatory, tax, accounting, or reporting requirements. After this period, your personal data will be securely deleted or anonymised.